Terms of Service

FileWhirl converts files between formats using established local engines. Conversion is provided on a best-effort basis: results depend on your source file, and some conversions (OCR, scanned PDFs, complex office layouts, speech-to-text) are inherently approximate. We aim for the best available quality, not a guarantee of perfection.

You agree that you will not use FileWhirl to:

• convert files you don't own or have the rights to;
• process illegal, infringing, or malicious content;
• abuse, overload, scrape, or attempt to disrupt the service;
• circumvent rate limits, file-size limits, or security controls.

You are solely responsible for the files you upload and what you do with the outputs.

Uploaded files and outputs are automatically deleted after 1 hour, and download links expire on the same timeframe. FileWhirl is not a storage service. Keep your own copy of anything important. You retain all rights to your files; we claim no ownership of your content.

FileWhirl offers a free tier and paid plans. Paid plans are billed through Stripe as part of your TranscriptAI subscription. Limits (such as file size and batch size) depend on your plan and are described on the pricing page. Taxes may apply depending on your location.

You can cancel a paid plan at any time from your account, through the billing portal. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. There is no cancellation fee.

Because conversions are delivered immediately, we do not refund part-used periods, or API credits that have already been spent. If you think something has gone wrong (you were charged twice, charged after cancelling, or the service did not do what we said it would), contact us and we will put it right. Refund requests within 14 days of a purchase are considered case by case.

Nothing in this section limits your rights under the Australian Consumer Law, including the consumer guarantees. Where the Australian Consumer Law entitles you to a remedy (for example, where there has been a major failure), you have it, and these terms do not take it away.

When you choose to send a converted file to TranscriptAI, your use of TranscriptAI is governed by TranscriptAI's own terms and privacy policy.

FileWhirl is provided "as is" and "as available", without warranties of any kind, including that conversions will be error-free, lossless, or fit for a particular purpose. To the maximum extent permitted by law, TranscriptAI Pty Ltd is not liable for any indirect or consequential loss, or for loss of data, which is why you should always keep your originals.

We may suspend or limit access to protect the service or other users, and we may change or discontinue features. We may update these terms; the "last updated" date above reflects the current version.

These terms are governed by the laws of Australia. Questions or notices: admin@transcriptai.io.