Delete Your Account

1. Sign in and open your Account page.
2. Scroll to Delete account and choose Delete my account.
3. Type DELETE to confirm, then confirm the deletion. Nothing happens until you type it — the button stays disabled.

That is the whole process. You do not need to email us, and there is no form to wait on.

There is no waiting period and no grace window. The moment you confirm, the erasure runs and you are signed out. It cannot be undone.

If you still need a converted file, download it first. Converted output is only available for a short window anyway — see below.

FileWhirl runs a large share of its conversions entirely in your browser — images, data formats (JSON, YAML, XML, TOML, CSV), subtitles (SRT/VTT) and Markdown↔HTML. Those files are never uploaded, so there is nothing on our servers to erase. You will have seen an “In your browser” indicator on those conversions.

Heavier formats — video, audio, OCR, RAW photos, office documents — are uploaded and processed on our servers. Those are the files the deletion below actually reaches.

• Your uploaded files and converted outputs, removed from our storage.
• Your conversion history — the record of every job you ran.
• Your API keys, credits and usage records, which immediately stops any integration using them.
• Your subscription record and email history, including the address we sent to.
• Your profile and login, which ends the account.

Uploads and outputs are also removed automatically on a rolling one-hour sweep, independent of anything you do — files are deleted after that window as a matter of course. Deleting your account brings that forward rather than being the only thing that removes them.

If you have an active FileWhirl subscription, deleting your account cancels it with Stripe first. If that cancellation cannot be completed, the deletion is deliberately abandoned and nothing is erased — we would rather stop and tell you than delete an account that carries on being billed with no record left to reconcile against.

Cancelling does not refund a period already paid for. If you want that discussed, email us before you delete.

• Billing and tax records. Payments are processed by Stripe. Australian tax law requires transaction records to be retained, so billing history outlives the account. It is no longer attached to a usable login.
• Encrypted operational backups. Backups roll over on their own schedule, so a copy can persist inside them briefly after deletion. They are never used to restore a deleted account.
• Aggregate, non-identifying counts. Totals that cannot be traced back to you are unaffected.

Email hello@filewhirl.com from the address the account is registered under and ask us to delete it. We can only act on a request from the registered address, because that is what shows the request is yours. If you have lost that mailbox too, write to us anyway and we will work out how to verify you before anything is deleted.

See our Privacy Policy for what we collect and how files are handled, and our Terms for the rest of the relationship.