Get Help With FileWhirl

Email hello@filewhirl.com. It is the fastest way to reach us and it is monitored by the people who build FileWhirl.

We answer as quickly as we reasonably can. FileWhirl is run by a small team, so we would rather set that expectation honestly than promise a response time we cannot guarantee.

A conversion problem is much easier to fix when we can reproduce it. Where you can, please tell us:

• which tool you used, or the address of the page you were on;
• the source format and the format you were converting to;
• roughly how large the file was, and where it came from;
• what happened, and what you expected instead;
• your browser and operating system, and any error message shown.

Please do not attach confidential files. If we need the file to reproduce a fault we will ask, and you are free to say no.

Most reports we receive are one of these:

• The page stopped responding on a large file. Conversions run in your browser, so a very large file competes with everything else the browser is doing. Closing other tabs, or converting on a desktop rather than a phone, often resolves it.
• The output is not the quality you expected. Some conversions are inherently approximate — OCR, scanned PDFs, complex office layouts and speech-to-text especially. See the note below.
• The tool refused the file. Check the source file opens correctly in its own application first; a file that is already damaged cannot be converted.
• Nothing happened at all. A browser extension blocking scripts or storage will stop a conversion silently. Try again in a private window with extensions disabled.

Conversion is provided on a best-effort basis. Results depend on your source file, and some conversions are approximate by nature. We aim for the best quality available from established engines rather than guaranteeing a perfect result — this is set out in full in our Terms of Service. If a conversion is clearly wrong rather than merely imperfect, please do tell us: that is a bug and we want it.

How your files are handled, what is stored and for how long is covered in our Privacy Policy. If you have a privacy question or want to make a request about your data, email hello@filewhirl.com and say so in the subject line so it reaches the right person.

What each plan includes, and the limits that apply, are listed on our Pricing page. For a billing question — a charge you do not recognise, a refund, or cancelling — email hello@filewhirl.com with the date and amount and we will sort it out.